Heat Pumps for Homeowners

Are you interested in installing a highly efficient heat pump or underfloor heating system in your home? Or perhaps you already have a heat pump and need a reliable company to service it and provide expert technical support? Either way, Alto Energy is here to help.

Key Services Provided

  • Bespoke heat pump design specifically for your property

  • Design, supply and commissioning service with full MCS accreditation

  • Training for your local heating installer, or access to our nationwide installer network

  • Handover pack with the necessary certificates and instructions for you to claim Government grants

  • Lifetime technical support and ongoing service & maintenance contracts

 

Government Grants & Policy

The reward for choosing heat pump technology

The UK government has introduced a number of policies and grant schemes, which have been designed with the aim of increasing uptake of air source and ground source heat pumps. 


Boiler Upgrade Scheme Grant

The Boiler Upgrade Scheme is a new Government scheme to encourage homeowners and business owners to replace their fossil fuel boilers and install low carbon heating systems, like air source heat pumps and ground source heat pumps.

Key Facts

Retrofit & Self-Build

Domestic & Non-Domestic

£7,500 Grant


Home Energy Scotland Loan

KEY FACTS

Funding for a Heat Pump

Interest Free Loan

Cashback Available

The Home Energy Scotland Loan is a scheme funded by the Scottish Government to help homeowners finance the costs associated with the installation of a heat pumps and energy efficiency improvements.


Building Regulations & Heat Pumps

Key Facts

Reduced CO2 Emission Rates

Easily comply with Part L

SAP Appendix Q Listed

It is established fact that energy efficient homes attract higher property prices. However, at Alto Energy we understand that achieving building regulations and improving the thermal performance of each property can be a difficult path to navigate.

Heat pumps and underfloor heating save carbon dioxide emissions compared with conventional fossil fuel technologies and radiator distribution. These carbon savings contribute to towards your compliance with Part L of the Building Regulations.


TALK TO SOMEONE ABOUT THE BENEFITS OF HEAT PUMPS


Heat Pump technical support

Heat Pump Technical Support From The Experts

Alto Energy are the UK manufacturer's agent for IVT Bosch heat pumps, enabling us to offer the complete package for all of your IVT heat pump needs and requirements. Furthermore, Alto Energy is an approved distributor and service partner for the following major brands:

  • Mitsubishi Ecodan Business Support Partner

  • Samsung EHS Value Added Reseller

  • Bosch Air Source Heat Pump Exclusive MCS Umbrella Distributor

If you require technical support over the phone, a field engineer to come and service your heat pump, or if you require any spare parts, we can help. Not only that, for greater peace of mind we offer a range of Service Plans on all heat pumps we supply.


ARRANGE A CALL BACK BELOW

or please call us right away on:

01993 220699

(Option 1 for Support)


What Heat Pumps Does Alto Energy Support?

ivt greenline ground source heat pump

Alto Energy is the official UK manufacturer’s agent and distributor for the full range of IVT ground source heat pump products, both current and all legacy products that have historically been sold in the UK. We hold a full stock of spare parts (and can easily import anything we do not have in stock directly from IVT in Sweden), and our engineers and technical support staff have comprehensive knowledge on all IVT ground source heat pump products.

 

ivt airx air source heat pump

As the official manufacturer’s agent for IVT, Alto Energy also offers full support on the IVT AirX range of source heat pumps. We hold a full stock of spare parts (and can easily import anything we do not have in stock directly from IVT in Sweden), and our engineers and technical support staff have comprehensive knowledge on all IVT air source heat pump products.

 

mitsubishi ecodan air source heat pump

Alto Energy is a Business Solutions Partner for Mitsubishi Ecodan air source heat pumps, meaning we are recognised as having the capability to not only install the heat pumps, but also to provide design and technical support services for them. All of our engineers are fully Mitsubishi service trained, and we hold spare parts in stock should they be required.

 

samsung ehs air source heat pump

Alto Energy is an approved Value Added Reseller for Samsung EHS air source heat pumps. We offer service and support on all Samsung EHS heat pumps from Gen5 onwards, with all of our field engineers fully trained for servicing these heat pumps.

 

bosch compress air source heat pump

Alto Energy has recently become a distributor for the new Bosch Compress range of air source heat pumps. Based upon previous versions of the IVT AirX heat pump (IVT is part of the Bosch group), meaning our engineers are naturally fully versed with these heat pumps. We provide technical support and can carry out warranty work on behalf of Bosch, in the rare instances where this is required.


Heat Pump ServicE & Maintenance

Servicing your heat pump

Alto Energy has a nationwide team of world-class heat pump engineers. All of our engineers are multi-trade, and can boast years of experience with a whole range of heat pump systems. As the UK manufacturer's agent for IVT, our engineers are the UK's only approved IVT engineers. Our engineers are also trained to service the Mitsubishi Ecodan, Samsung & Bosch ranges of heat pumps too.

 

 

Service Plans

Annual Service

Technical Support

Unlimited Call-Outs

Standard & Premium Cover Available

IVT Heat Pumps
 

ALTO ENERGY HEAT PUMP SERVICE PLANS

To keep your heat pump operating efficiently it's important to regularly service it. We offer heat pump service plans to ensure this can happen.

If you're looking for parts & labour cover, we also offer a Service Plan Premium on all IVT heat pumps.

All of our Heat Pump Service plans will require a First Service to be carried out before the plan can start. 


 

SERVICE Visit

ONE-OFF SERVICE & FIRST SERVICE

Book a one-off service. Give us a call or contact us via the form below and our technical support team will contact you to confirm a convenient time and date.

HEAT PUMP SERVICE
from £330

Price shown includes VAT

 

BOOK A SERVICE TODAY


Heat Pump FREQUENTLY ASKED QUESTIONS

There are many different things to consider when installing a heat pump system, and of course every project is different. That’s why it’s always best to speak with experts about your project, because our years of experience will enable us to provide bespoke answers to your project’s individual challenges. That said, there are a number of questions that we do get asked very frequently, which you can read below.

If you have any specific questions about your project, or you’re interesting in the feasibility of a heat pump system for your home, please do contact us and speak to a member of our team.


Heat Pumps - Sales FAQ

 Do heat pumps work with radiators?

Yes, heat pumps work perfectly well with radiators, provided everything is designed correctly. The key to designing a heat pump system is to ensure that the distribution system, be it radiators or underfloor Heating, can operate at the lower flow temperatures produced by a heat pump. Underfloor heating systems cover a large area, which means they can afford a low flow temperature and still deliver the heat required by your home. So when it comes to radiators, we just need to make sure they are sized correctly to enable the heat pump to operate at a lower, more efficient flow temperature than a traditional boiler. As part of our MCS service, we carry out detailed design calculations which include a radiator schedule for rooms that are heated by radiators.

Are there any grant payments I can get for installing a heat pump?

Yes, heat pumps can receive very generous grant payments under a Government scheme called the Renewable Heat Incentive (RHI). If you are a self-builder building your own home, or you are a homeowner looking to replace your old fossil fuel boiler with a heat pump system; you could receive up to around £1,500 per year for installing an air source heat pump and up to around £4,000 per year for installing a ground source heat pump. In order to be eligible for the RHI, everything must be designed and commissioned by an MCS accredited installer, such as Alto Energy.

Are heat pumps good for the environment? Don’t they use electricity?

Installing a heat pump has a very positive impact on the environment due to the significant reduction in carbon dioxide emissions produced from heating your home. It is true that heat pumps do run on electricity, however due to the fact that heat is simply moved from one place (the air or the ground) to another (the home) as opposed to being created from combustion, you typically get 3 – 4 kWh of heat for every kWh of electricity consumed. Furthermore, every year more and more low and zero carbon electricity sources such as wind, tidal and solar are connected to the grid, ever reducing this carbon intensity of the electricity we use in our homes. This means that installing a heat pump can save over 70% in carbon dioxide emissions compared to a traditional fossil fuel boiler. In fact, heat pumps are so much better for the environment than traditional boilers that the Government recently announced their intention to ban fossil fuel boilers in new builds from 2025. Read more about this on our blog: Government Pledges To Ban Boilers In New Homes By 2025.

Do I need to keep my old boiler?

In the vast majority of cases heat pumps will completely replace the need for a boiler. Heat pumps are designed to provide all of the heating and all of the hot water that your property needs. Residential heat pumps are able to handle heat loads up to 14kW, which is more than enough for nearly all homes in the UK. Only in exceptional circumstances, such as a very large house or a particularly old and poorly insulated house, you may want to consider using a heat pump with a boiler as back-up. In these cases, the products that we supply have integrated boiler back-up controls, meaning that the heat pump controls when the boiler is and is not required, in order to optimise the amount of energy delivered by the heat pump.

Do heat pumps provide hot water?

Heat pumps are capable of producing water temperatures up to 60ᵒC, meaning that they are more than capable of providing all of the hot water to the home. Boilers will typically deliver hot water around 60 – 65ᵒC, however this is far too hot for comfort – after all we all mix in cold water to make the bath a comfortable temperature, which if you think about it is quite a strange thing to do! We usually set the heat pumps up to provide hot water at 50ᵒC, which is still more than hot enough (typically showers are set to 38ᵒC), but still enables the heat pump to operate at an efficient level.

How much do heat pumps cost to run?

Due to the efficiency of heat pumps, where you typically get 3 – 4 kWh of heat for every kWh of electricity consumed. As such, heat pumps will be cheaper to run than an existing boiler. This is particularly true if you are replacing electric heaters or oil and LPG boilers, however you would still expect to make a saving against mains gas too (especially if you can stop your gas supply altogether and avoid paying the daily standing charge).

Are heat pumps safer?

An often unmentioned benefit of heat pumps is the fact that there is no combustion taking place in your house. Most modern day boilers are incredibly safe, and thankfully gas explosions are few and far between, however it is still something that happens. The additional benefit is the improvement to local air quality, as there are no carbon, nitrous and sulphurous oxide emissions produced locally with a heat pump, whereas those gases are all products of traditional combustion based boilers.


Heat Pumps - Support FAQ

Does my heat pump require regular maintenance?

As with any piece of mechanical equipment, regular maintenance of your heat pump is important to ensure that your heat pump continues to operate at its optimum. Also, most heat pump manufacturers will state that regular maintenance is a condition of their warranty. Furthermore, if you are receiving Renewable Heat Incentive (RHI) payments, it is one of your responsibilities to ensure your heat pump is in “good working order”. This effectively means that you are required to maintain your renewable heating technology, be it an air source heat pump or ground source heat pump, in line with the manufacturer requirements.

Are there any service plans available to ensure regular maintenance?

Yes. At Alto Energy we offer service plans for all IVT heat pumps, and any other heat pump supplied by us, through our Heat Pump Service Plans.

How do i set my IVT Ground Source Heat Pump to run on the back up immersion?

All IVT ground source heat pumps come with a back-up immersion heater, which can be used for both space heating and hot water. In the unlikely event that you have a problem with your heat pump, the immersion heater can be engaged to give you heating and hot water.

If you have an IVT Greenline HE ground source heat pump, please download the help sheet here. If you have an IVT Greenline HT+ ground source heat pump, please download the help sheet here. If you are unsure which heat pump you have, there is a data plate on top of the heat pump which can tell you.

DISCLAIMER: The back up immersion is essentially an electric boiler, with no energy contributions from the ground loop. As such, your running costs will be significantly higher whilst running on the back up immersion. Alto Energy Limited accepts no responsibility for customers incurring additional running costs as a result of following these instructions.

Should I turn my heat pump off during the summer?

The heat pump will automatically turn off the heating when the outside temperature gets about 18ᵒC but will continue to heat the domestic hot water, so that you don’t need to adjust the heat pump in the summer.

Should I turn my heat pump off when I go on holiday?

The heat pump has a built in holiday mode which will reduce the temperature of the house whilst you are away, and will ensure that the house is back up to temperature for the time you get home! There is more information on this in your user manual which you can download at the bottom of this page.

My heat pump is reaching the end of its working life, what are my options?

If your heat pump is at the end of its lifespan and becomes beyond repair there are a number of options available for you. First and foremost, Alto Energy offer a Heat Pump Recycling Scheme where you can get money off of a brand new heat pump when you trade in your old ground source heat pump.


IVT Greenline Heat Pump User Manuals

IVT Greenline HT+ Ground Source Heat Pump

IVT Greenline HE Ground Source Heat Pump

 

Case Study: Replacing Storage Heaters with a Samsung GEN6 Air Source Heat Pump

Read our homeowner case study to see how we upgraded a property in Oxfordshire with a Samsung GEN6 Air Source Heat Pump. By replacing the old heating system, we improved energy efficiency and saved on costs.