Merry Christmas From Alto Energy
With 2023 nearing an end and Christmas on the horizon, we thought now would be the perfect time to thank our customers and installers, who have continued to spread the word about our services. We would also like to thank our employees, who have been committed to delivering outstanding customer service throughout the year.
During the festive period, our offices will be closed. If you encounter any technical issues and require assistance during this period, our call-back service for tech-related queries will be available in limited capacity. Please find our Christmas closing schedule and details regarding the call-back service below.
Merry Christmas and a Happy New Year to all! We eagerly anticipate working with you in 2024!
Christmas Shut Down
Our office will be closed during the Christmas holidays, and the ‘out of office’ voicemail system will be updated to reflect this.
OFFICE CLOSED - 12:00 FRIDAY 22ND DECEMBER, 2023
OFFICE RE-OPENS - 09:00 - TUESDAY 2ND JANUARY, 2024
Technical Support
If you experience technical issues during the Christmas Break, you can request a technical support call-back through one of the following channels:
call (VOICEMAIL)
01993 220699
Web Form
info@altoenergy.co.uk
All channels will be monitored throughout the Christmas break and we will endeavour to provide telephone technical support for any emergency requirements that arise during this time.
Telephone Schedule
Call-backs and telephone support will be carried out during the following times:
Friday 22nd December
Office Hours (limited service) - 09:00 to 12:00
Wednesday 27th - Thursday 28th December
After Friday 22nd December, any calls we receive will go to voicemail. We will be attempting to call back customers on Wednesday 27th and Thursday 28th December between 10:00 and 14:00
Tuesday 2nd January
Office Hours (normal service) - 09:00 to 17:00
If you need to arrange an annual service or have a non-emergency fault, please get in touch and we will contact you in the New Year to provide technical support or book in an engineer visit.
Useful Tips
Spare Parts
IVT spare parts can be purchased through our online outlet over the Christmas break:
Orders from the 'Popular Items' collection, placed during the Christmas Break, will be dispatched on a next operating day basis (please see schedule above). This means that any orders placed before 10am on Wednesday 27th December will be dispatched on that day. Any orders placed before 10am on Thursday 28th December will be dispatched on that day. All deliveries will be put on a next-day service with either DPD or Royal Mail, however delivery time frames cannot be guaranteed due to weather and strike action. Any orders placed after this time will get dispatched on our return to the office on Tuesday 2nd January 2023.
All Other General Enquiries
For all other enquiries, including new heat pump projects and heat pump service bookings, please contact us through the contact form below and we will respond to you in the New Year.