The festive season is already upon us! Alto Energy's office will be closed for the Christmas break, We will still be offering limited technical support through this time. Below we outline how and when technical support will be available, and where you can source spare parts.
The Christmas Break
Office Closes - 1pm Friday 22nd December 2017
Office Opens - 9am Tuesday 2nd January 2018
The office will be closed during this time, and the out of office voicemail system will be updated to reflect this.
Technical Support
If you experience a technical issue during the Christmas Break, you can request technical support through one of the following channels:
call (VOICEMAIL)
01993 220699
Web Form
Both channels will be monitored throughout the Christmas Break and we will endeavour to provide telephone technical support for any emergency requirements that arise during this time.
We will be operating on a call-back basis, so please leave us a message using one of the channels above, and we will contact you. The time schedule during which we will be carrying out call-backs is shown below:
Telephone Schedule
Telephone support is available on a call-back basis at the following times.
Fri 22nd December
Office Hours 08.30 - 13.00
23rd - 27th December
Closed
Thu 28th December
Telephone Support and Parts Dispatches 09.00 - 15.00
29th December - 1st January
Closed
Tue 2nd January
Normal Opening Hours 08.30 - 17.00
If you require support outside of these hours, please contact us as described above. Whilst we cannot give a guaranteed response time, telephone support will be offered on a 'best-endeavours' basis.
Please note that any requests to book annual services or to provide support for non-emergency faults will not be dealt with during the Christmas break, and we will be in touch once the office reopens to provide technical support and engineer visits as required.
Spare Parts
If you require spare parts during the Christmas Break, IVT spare parts can be purchased through our online outlet:
Visit www.ivtspares.co.uk for Spare Parts
Orders from the 'Popular Items' collection, placed during the Christmas Break will be dispatched on a next operating day basis (please see schedule above).
Merry Christmas
And a Happy New Year to all of our customers who have supported us through 2017!