ALTO ENERGY HEAT PUMP SERVICE PLANS

SERVICE PLAN COVER FOR YOUR HEAT PUMP

SERVICE Plan STANDARD

SERVICE Plan PREMIUM

Bosch Quality

IVT is part of the Bosch Group, and with that comes an incredible reputation for high-quality and reliable products. Alto Energy is able to offer a service plan for your heat pump up to 20 years.

WHat's Covered by your Service Plan Standard

• Annual service of your heat pump and associated equipment to make sure it’s running safely and efficiently

• 10% service plan membership discount on all Alto Energy engineering services (parts and labour)

• Unlimited telephone technical support

• Unlimited call-outs to breakdowns or for fault diagnosis (subject to an excess per call-out)

WHat's Covered by your Service Plan Premium

• Everything in Service Plan Standard

• The cost of replacement Heat Pump Parts (see T&Cs) required to your heat pump, controls, sensors and associated domestic hot water cylinder following fault diagnosis by an Alto Energy engineer, up to a Repair Limit depending on the age of your heat pump

• The cost of labour for replacement Heat Pump Parts (see T&Cs) required to your heat pump, controls, sensors and associated domestic hot water cylinder following a fault diagnosis by an Alto Energy engineer, up to a Repair Limit depending on the age of your heat pump

What's Not Covered

• Removing sludge or scale from the heating system or repairing the damage it causes to the heat pump and associated equipment

• Faults caused by someone else you used for repairs, design faults or accidental damage. We will fix these for you but you’ll need to pay for the parts and labour as this will not be covered by the Service Plan

• A guaranteed response time to call-outs; if you require emergency breakdown cover you should source this from a local heating firm or an alternative provider

• Any contribution to the cost of repair or replacement beyond the Repair Limit