Customer Feedback Update

At Alto Energy we always strive for the best possible customer service. We send a survey out to each customer to find our just how we did, including both new heat pump customers and service customers. With more heat pumps commissioned and serviced than ever before, we thought we would share our feedback from last year.

Alongside this we have accumulated further Google Reviews to enhance our position and our rating is representative of how much we truly care about customer feedback. Below is the exact questions and answers from every single review we captured last year, compared to our first year in 2017.

For 2017 we had a total of 270 responses, compared to 447 responses in 2021!

How satisfied or dissatisfied were you with our communication through the booking process?

2017

2021

How would you rate the skills and knowledge of the engineer?

2017

2021

How would you rate the quality of your engineer visit?

2017

2021

Overall, how satisfied or dissatisfied are you with
Alto Energy?

2017

2021

Google Reviews

We use Google as our public review platform. Google is one of the most widely used services in the world, and accessible to everyone, and so we believe this is the easiest way for customers to let us know their thoughts about our services: good or bad.

Here’s our current score:

What Our Customers Have Been Saying

Below we've listed a selection of comments from our customers following their recent engineer visits:

“The service engineer was thorough and happy to explain the procedures. He offered good advice and was friendly and approachable.”
"The Service I received from Alto Energy was first class"
"The engineer was very professional. He explained every process thoroughly and clearly. He went the extra mile to ensure everything was tested and working before he left even tough it meant having to stay longer than expected"
"Once the system is set up, the key from our point of view is touch and adjust nothing. Let the system do it’s job"
"Efficient, friendly and reliable service throughout the business. Wouldn’t hesitate to recommend to anyone."
"Just carry on in the same way."
"Always very professional and reliable service with excellent customer care."
"In all matters concerning the choosing & installation of the heat pump & system ALTO Energy have been brilliant. Also after sales support has been excellent. I would highly recommend this organisation & their workforce."
"Your engineer very quickly identified the cause of a fault I was experiencing, explained the necessary action and carried out the work. I now have confidence that my heat pump is in top condition to take me though the winter."