Another year has flown by! Clearly time flies when you're designing, supplying, commissioning and supporting heat pumps! Alto Energy has now completed its third full year in business and we go into our fourth year with a great sense of excitement and anticipation for what's to come for the heat pump industry.
Alto's Business Philosophy
When we started the business 3 years ago, we pulled together an amazing team of heat pump experts with over 100 years combined heat pump experience. We created a business plan that would focus on technical support and creating well engineered heat pump solutions, alongside a commitment to providing great customer service to all of our different customers, be it end users, property developers or installers.
You can check out our dedicated information pages to find our more about how we can support your heat pump project by clicking the links below.
Installers
Developers
Self-builders
Homeowners
The Results So Far
The results for the business so far have been incredibly pleasing. Below is a snapshot of our progress so far. This is just the beginning though, we are committed to building on this foundation and continuing in this vein for years to come.
MCS Commissionings
By the end of 2019, our number of commissionings for the year had grown by over 20% compared to 2018. This took our total number of commissionings past 400 in total.
Surveymonkey Feedback
We are committed to collecting as much feedback as possible from all of our customers, both new heat pump customers and existing. Good feedback is obviously great but we adopt that philosophy that you can only learn from things that don't go quite right. So we view all the feedback we get as constructive and we regularly put new processes and systems into place off the back of customer feedback. We are blessed to have a customer base that wants to see us do well, and this is reflected in the comments we receive.
On our last update, here is a snapshot of our customer feedback:
How Would You Rate The Overall Quality of Your Engineer Visit?
“The engineer was outstanding and the service he carried out has been very effective. He really does know every facet of the heat pump.”
How Satisfied or Dissatisfied Are You With Alto Energy?
“Great service from our first contact through to commissioning.”
Check Out Our New Timeline
Now that we're moving away from being a new business and developing into a more mature one, we have started to build up our own history book.
To this end, we have created a timeline of our journey so far, and we will keep it updated as our business develops and hopefully goes from strength to strength.
2019
Contact Alto Energy Today
Contact our team today to discuss how you could incorporate a heat pump into your project – and reap the various rewards that go with it.